SHIPPING POLICY

Surreal Worldwide® is committed to excellence, and the full satisfaction of our customers.

Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.


2. SHIPPING
Once stock is in all orders will be sent out within 2 business days. shipped or delivered on weekends or holidays. If there will be a significant delay in the shipment of your order, we will contact you via email.


3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.


4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.


5. LOST/STOLEN PACKAGES
https://surrealworldwide.co is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.


6. REFUND REQUEST DAYS
We allow you to refund your item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.


7. OUT OF STOCK ITEM PROCESS
We have the following options in the event there are items which are out of stock. Cancel and refund out of stock items and ship remaining items in
order.

8. IMPORT DUTY AND TAXES
For international orders we are not responsible for paying import fees.


9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

 

Contact us at info@surrealworldwide.co if you have questions concerning your order or refunds